Dealer orders in one queue,
confirmed in minutes.
Built before and run by the Brain, WorkElate Chief: it proposes each action with its reasoning, and your team approves it.
An order taken on WhatsApp, re-typed into the ERP and confirmed by callback touches 3 people and takes 40 minutes; at 60 orders a day that is 40 hours of re-typing a week.
Mis-keyed orders, wrong grade, quantity or site, run 2 to 4% in manual flows, and each one is material moving to the wrong place.
The system reads orders as they arrive on WhatsApp, email and phone transcripts, extracts grade, quantity, site and date, checks credit and stock, and drops them into one queue. Clean orders confirm back to the dealer automatically; ambiguous ones go to a person with the ambiguity highlighted.
The same system runs at RockProsUSA, where 2,140 invoices flowed through with zero manual touches over the first twelve months.
Rollout starts with a read-only fortnight: what the system extracted next to what your team keyed in. Then auto-confirmation switches on for repeat orders from known dealers within credit, typically 60 to 70% of volume. Dealers notice one change: confirmations in minutes, at any hour.
Signs you need this
- Order-entry staff spend evenings clearing a WhatsApp backlog.
- Dealers call to confirm the order they already sent.
- Credit breaches get discovered at dispatch, not at order time.
- Two people key the same order twice a week.
Updated 15 September 2026 · WE_AINA
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Our dealers will not change how they order. Do they have to?
No. They keep sending WhatsApp messages; the system meets them there. Dealers only see faster confirmations.
What about credit holds and pricing exceptions?
Rules you set. Orders breaching credit or off-list pricing never auto-confirm; they route to the person who owns that call.
Can it handle Hindi and regional-language messages?
Yes, including mixed-language messages.
What if the system misreads an order?
Every auto-confirmed order carries its source message beside the extraction, so a misread is visible, not silent.
Does it manage order changes and cancellations?
Yes. Amendments thread onto the original order, and dispatch and invoicing see one current version.
Does it write into our ERP or replace it?
Writes into it. Your ERP still owns the data; this removes the keyboard between the dealer and the record.
Related systems: freight reconciliation automation · accounts receivable follow-up automation · compliance documentation automation · all six systems