Receivables chased every day, escalated on rules, never dropped
A collections follow-up that depends on one person's memory skips 30–40% of due accounts in any given week, the quiet accounts age silently.
Every 10 days of DSO on ₹50 Cr revenue is roughly ₹1.4 Cr of working capital parked in other people's businesses.
The system watches every open invoice, sends reminders on the cadence you set, and escalates by rule, amount, age, customer tier, to the right human at the right moment. You can see what was sent, when, and what the customer replied. Promises to pay get tracked to their date and re-chased the morning after they break. Your team handles conversations; the system makes sure no account goes quiet.
Runs on the same delivery spine proven at RockProsUSA, where 2,140 invoices went out with zero manual touches. That track record is what makes an automated chaser safe to point at your customers.
Setup is one working session: your invoice feed, your customer tiers, and the escalation ladder, who gets pinged at 30 days, who picks up the phone at 60, whose name goes on the letter at 90. The first week runs reminders for your approval before sending, so you see exactly what customers will receive in your tone, not ours. After that the cadence runs itself. The change your team feels is subtraction: no more Monday list-building, no more 'did anyone follow up with them?', the answer is in the log, timestamped. The change your customers feel is consistency, which is quietly the strongest collections lever there is.
Signs you need this
- DSO is a number you calculate for the bank, not one you manage weekly.
- Collections follow-up collapses every time the person who owns it goes on leave.
- Promises to pay are remembered, not tracked, and remembered generously.
- Your largest overdue account is also the one nobody wants to call.
Get your AI Readiness Score
Five questions. Your report, three automation opportunities with conservative numbers, arrives in 10 minutes.
Will this annoy my customers?
The cadence and tone are yours. Most operators find customers respond better to consistent, polite, accurate reminders than to the current pattern, silence, then an angry call at day 90.
Can it hold back on strategic accounts?
Yes. Tiering is a first-class rule. Key accounts can route straight to a named owner with a prepared summary instead of an automated reminder.
Does it work with post-dated cheques and part-payments?
Yes. Part-payments re-age the balance correctly; PDC dates suppress reminders until they matter, then verify clearance.
What channels does it use?
Email and WhatsApp are standard; SMS and voice-note reminders where those are what your customers actually read. Escalations land as prepared briefs for a human call, not another automated message.
Can it reconcile payments against invoices automatically?
Yes, incoming payments match to invoices including partial and clubbed payments, so reminders never chase money that already arrived, which is the fastest way an automated chaser loses a customer's respect.
How do I know it is working?
The monthly report shows DSO trend, promise-kept rate and every action taken. If DSO does not move, the report names the sticking accounts.
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